Terms of service

Terms and Conditions

Welcome to TORO STORE. These Terms and Conditions govern your access to and use of our website, products, and services. By accessing our website or placing an order, you agree to be bound by these Terms and Conditions.

If you do not agree with any part of these Terms, please discontinue use of our website.

1. General Information

TORO STORE provides products and services through its online store for customers located in eligible regions worldwide.

We reserve the right to modify, update, or discontinue any part of the website, products, services, or policies at any time without prior notice.

2. Eligibility

By using this website, you confirm that:

You are at least 18 years old or have permission from a parent or legal guardian.
You have the legal authority to enter into binding agreements.
The information you provide is accurate and complete.

3. Sales Territory

We offer shipping to customers worldwide except:

Certain countries and regions within Asia;
Remote, restricted, or inaccessible locations where delivery services are unavailable.

We reserve the right to refuse orders from locations that cannot be serviced safely or efficiently.

4. Products and Pricing

We strive to ensure that product descriptions, specifications, images, and prices are accurate.

However, we do not guarantee that all information on the website is free from errors. We reserve the right to:

Correct inaccuracies or omissions;
Modify prices without prior notice;
Limit quantities available for purchase;
Cancel orders affected by pricing or inventory errors.

5. Orders and Acceptance

All orders are subject to review and acceptance.

After an order is placed, you will receive an order confirmation email. This confirmation does not guarantee acceptance of the order.

We reserve the right to cancel or refuse any order for reasons including but not limited to:

Suspected fraud;
Payment authorization failure;
Product unavailability;
Incorrect pricing information;
Violation of these Terms and Conditions.

6. Payment Methods

We accept the following payment methods:

Visa
MasterCard
JCB
PayPal

By submitting payment information, you represent and warrant that you are authorized to use the selected payment method.

All transactions are subject to verification and approval by the relevant payment provider.

7. Order Processing

Orders are typically processed within 1–2 business days after payment confirmation.

Processing times may be extended during holidays, promotional periods, or due to unforeseen circumstances.

8. Shipping and Delivery

Standard Shipping

Carrier: DHL or FedEx
Estimated delivery: 10–15 business days after shipment
Shipping fee: $12.95

Free Shipping

Carrier: EMS
Estimated delivery: 15–25 business days after shipment
Available for orders of $50 or more

Delivery estimates are provided for reference only and are not guaranteed.

TORO STORE is not responsible for delays caused by:

Customs inspections;
Weather conditions;
Transportation disruptions;
Carrier delays;
Events beyond our reasonable control.

9. Returns and Exchanges

Customers may request a return within 15 days of receiving the product.

Returned items must:

Be unused and in original condition;
Include original packaging and accessories;
Meet the requirements outlined in our Returns & Exchanges Policy.

TORO STORE reserves the right to reject returns that do not comply with the stated conditions.

Refunds will be issued after the returned product has been received and inspected.

10. Intellectual Property

All content on this website, including but not limited to:

Logos
Product descriptions
Images
Graphics
Text
Website design

is the property of TORO STORE or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

11. User Conduct

You agree not to:

Use the website for unlawful purposes;
Interfere with website security or functionality;
Submit false or misleading information;
Attempt unauthorized access to systems or customer data;
Engage in activities that may damage the website or business operations.

12. Disclaimer of Warranties

The website and all products and services are provided on an "as is" and "as available" basis.

To the fullest extent permitted by law, TORO STORE disclaims all warranties, whether express or implied, including but not limited to:

Merchantability;
Fitness for a particular purpose;
Non-infringement;
Continuous or error-free website operation.

13. Limitation of Liability

To the maximum extent permitted by law, TORO STORE shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from:

Use of the website;
Purchase or use of products;
Delayed deliveries;
Service interruptions;
Third-party actions.

Our total liability shall not exceed the amount paid by the customer for the applicable order.

14. Indemnification

You agree to indemnify and hold harmless TORO STORE, its employees, affiliates, partners, and service providers from any claims, liabilities, damages, costs, or expenses arising from your violation of these Terms and Conditions.