Shipping policy

Delivery Policy

Last Updated: [Month Day, Year]

Thank you for shopping with TORO STORE. This Delivery Policy outlines our shipping methods, delivery timeframes, fees, and other important information regarding the shipment of your orders.

Shipping Coverage

TORO STORE ships to customers worldwide, except for:

Certain countries and regions within Asia;
Remote, restricted, or inaccessible areas where delivery services are unavailable.

If we are unable to deliver to your location, you will be notified and any payment received will be refunded in accordance with our policies.

Order Processing Time

All orders are processed within 1–2 business days after payment confirmation.

Please note that processing times may be extended during:

Public holidays;
Peak shopping seasons;
Promotional events;
Unexpected operational delays.

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when available.

Shipping Methods and Delivery Times

Standard Shipping

Carrier: DHL or FedEx

Estimated delivery time: 10–15 business days after shipment
Shipping fee: $12.95 per order

Delivery times are estimates and may vary depending on destination, customs clearance procedures, and carrier operations.

Free Shipping

Carrier: EMS

Estimated delivery time: 15–25 business days after shipment
Available for orders of $50 or more
Shipping fee: Free

Orders below $50 do not qualify for free shipping and must use the available paid shipping option.

Delivery Time Estimates

The total delivery time consists of:

Order Processing

1–2 business days

Transit Time

DHL/FedEx: 10–15 business days after shipment
EMS: 15–25 business days after shipment

Actual delivery times may vary based on destination, local postal services, customs inspections, weather conditions, and other factors beyond our control.

Tracking Your Order

When tracking information is available, customers will receive a shipping confirmation email with tracking details.

Please allow up to 48 hours after shipment for tracking information to become active within the carrier's system.

Customs, Duties, and Taxes

Depending on your country or region, customs duties, import taxes, or additional fees may apply.

These charges are determined by local authorities and are the responsibility of the customer unless otherwise required by law.

TORO STORE is not responsible for customs delays or additional charges imposed by customs authorities.

Delivery Delays

While we strive to meet all estimated delivery times, delays may occur due to circumstances beyond our control, including:

Customs inspections
Severe weather conditions
Transportation disruptions
Carrier operational issues
Public holidays
Natural disasters or force majeure events

We appreciate your patience and understanding in such situations.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

TORO STORE is not responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete shipping details provided by the customer.

If you notice an error in your shipping address, please contact us immediately before your order is shipped.